Syrian Zaatar Mix | Organic | 400g

Return and Refund Policy

Refunds and Returns Policy

Thank you for shopping at YALLA GLUTEN FREE.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Elbrus LLC Fz (Parent company of Yalla Gluten Free), 39th Street Al Safa 1 Dubai, UAE.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by you to purchase goods from us.
• Service refers to the Website.
• Website refers to YALLA GLUTEN Free, accessible from https://www.yallaglutenfree.com.
• You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

In order to exercise Your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: support@yallaglutenfree.com
• By phone number: +971-545010106

We will reimburse You no later than 14 days from the day on which We receive the returned Goods or if order is cancelled before goods are delivered. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

Our Return Policy allows customers who would have purchased any eligible items through https://yallaglutenfree.com to return the products for a refund or exchange, subject to the provisions of this Policy, and the general Terms & Conditions of use of this site.

We works as a market service provider for companies to host their products on https://Yallaglutenfree.com portal. Consumers can request for a refund within three (3) days from the time of delivery, post that time; returns will not be acceptable. For all requests, Kindly reach out to us on support@yallaglutenfree.com or through Whatsapp number +971545010106 before the item is returned.

All items eligible for return must be returned unopened, unused, and in the original condition in which they were dispatched and received. Please note that this includes, and is not limited to, opening the plastic cellophane wrapping of the Food/cologne box.

In the case of the delivery of damaged goods, please notify Yalla Gluten Free immediately using our contact details on the website. We will take all necessary steps to facilitate your return of the goods for a refund or exchange.

Please note that we make all efforts to portray our items as accurately as possible with photographs and product descriptions on our site. However, at times, we may not have accurate pictorial representations of every product. Therefore, we encourage you to place order based on the product details as described, and not on based on the image/s shown.

DUE TO HEALTH CONCERNS AND HYGIENE PROTOCOLS, WE WILL NOT ACCEPT ANY RETURNS, REFUNDS AND/OR EXCHANGES ON FOOD ITEMS.

Conditions for Refund

Please note that all refunds, where applicable, will be done using the same payment method that was used for payment of the order i.e. for purchases paid by credit / debit card, the funds will be credited into the same card used for the payment of the order. Please note that the time taken to process refunds into credit or debit cards is outside the control of Yalla Gluten Free and thus you are to communicate directly with your card issuer or bank.

Please note that shipping costs that are incurred in returning of your order to Yalla Gluten Free may not be refunded under certain circumstances, and we reserve the right to use discretion with regards refunding payments of any additional charges over and above the stated product price.
All orders that are placed based on Special Offers and/or Coupon Codes and/or Voucher orders cannot be exchanged and/or refunded. This is due to various cost factors as well as operational issues that are involved. As such, we are not in a position to be able apply the return policy for such type of orders. Also note the amount to be refunded for returned items will not be inclusive of discounts/coupons, thus you will be refunded only for the amount you were charged for the purchases.

Liability Limitations
UNDER NO CIRCUMSTANCES WILL http://www.yallaglutenfree.com OR ANY OF ITS AFFILIATED BRANDS OR FRANCHISEES OR SUBSIDIARIES OR LICENSEES OR ANY OTHER PARTIES THAT ARE/OR MAYBE INVOLVED IN THE MANUFACTURING, OR DISPATCHING FOR THE WEBSITE OR FOR ANY OF ITS PRODUCTS AND/OR SERVICES SHALL BE HELD LIABLE IN ANY FORM OR MANNER WHATSOEVER FOR ANY TYPE OF DAMAGES BE THEY INCIDENTAL, OR SPECIAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT THAT WOULD HAVE ARISEN FROM THE USE/ACCESS OF THE SITE THE INABILITY TO BE ABLE TO USE THE WEBSITE AND/OR IN CONNECTION WITH ANY INABILITY IN TERMS OF POOR/NO PERFORMANCE,AN INTERRUPTION IN TRANSMISSION OR PRESENCE IN COMPUTER VIRUS OR MALWARE OR DEFECT OF ANY NATURE OR SUCH ERROR, OR SYSTEM FAILURE OR LINE OR SYSTEM FAILURE (THAT MAY INCLUDE AND/OR RESULT IN LOSS OF PROFITS/REVENUE REALISED OR POTENTIAL AS WELL AS LOSS OF DATA, AND ANY DAMAGES THAT WOULD HAVE ARISEN FROM QUALITY AND ACCURACY OF INFORMATION THAT WOULD HAVE BEEN OBTAINED FROM THIS SITE OR THAT MAY RESULT FROM ANY INCONVENIENCE, USE OF THIS WEBSITE). THE FOREGOING LIMITATIONS ARE NOT EXHAUSTIVE AND REGARDLESS ALSO APPLY EVEN IF THE ALLEGED LIABILITY HAS BEEN BASED ON CONTRACT, OR ON TORT, OR ON NEGLIGENCE, AND EVEN STRICT LIABILITY OR ANY FORM OF LEGAL BASIS, EVEN IF http://www.yallaglutenfree.com OR ITS OR ANY OF ITS AFFILIATED BRANDS OR FRANCHISEES OR SUBSIDIARIES OR LICENSEES OR ANY OTHER PARTIES THAT ARE/OR MAYBE INVOLVED IN THE MANUFACTURING, OR DISPATCHING FOR THE WEBSITE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Questions or Concerns

Should you wish to contact us, or have any suggestions or feedback that you would like to share with us, we are ready to listen. We would like to hear from you as to how we can further enhance your online shopping experience. Feel free to get in touch with our customer care team via email: support@yallaglutenfree.com, phone or through our contact form.